FIRST NATIONS & INUIT HEALTH
Needs Analysis - Integration Planning - Health Program Design
Strategic Planning - Governance - Facilities &
Infrastructure Analysis - Cross Culture / Relations
On request of Oneida Nation of the Thames First Nations peoples and Health Canada (FNIHB), for development of culturally sensitive, primary care services, HFHG conducted multi-stakeholders dialogue to develop a proposal to improve regional services. In collaboration with numerous stakeholders we developed a full environmental scan of resources, needs analysis and a framework for regional strategic service integration ensuring a continuum of care for the South Western Ontario Region. This project has gained the support of the federal Aboriginal Health Transition Fund (AHTF) as part of its integration planning process.
HarbourFront Health Group recently performed an operational review of specialist services and medical travel for Qikiqtaaluk, geared to maximize efficiencies and minimize wait times for specialist care of the Baffin Region residents. To determine resource allocations, organizational structure, operating procedures, processes, and controls, this project involved analysis of workflow processes through the current manual system, as well as the documents involved with case management, specialist services and medical travel. Also, interviews of stakeholders and staff took place, all geared to provide recommendations to enhance the delivery of seamless, quality care.
Streamlining the current manual system will provide an effective framework for the future implementation of electronic health information management processes. This review is aimed to ensure all participants are doing everything possible to guarantee optimal organizational structures exist and that processes for specialist services and medical transport are running most economically and efficiently to maximize desired results. Additionally, the role and utilization of Telehealth services for specialty care, and any barriers to optimizing its use including scheduling and human resource issues shall form part of this review.